We recently purchased the Benny Gas Storage Bed Frame directly via the Tommy Swiss website which was a simple, seamless transaction. We selected the option to receive phone and email delivery updates, but received none at all and overall we were very disappointed with the courier service. Our frame sat for days at the despatch warehouse and when we rang to ask for an update, they no longer had anyone taking calls (nor did Tommy Swiss). On the day it did arrive, we received no notification it was coming, and came home to find it sitting outside our apartment building for anyone to take. The frame is great but the delivery process would make us nervous to recommend a TommySwiss item to friends while they are using the current courier service.