What happens once you have placed your order with us? Please see below on how we process your order quickly and efficiently
Item leaves our warehouse next working day after payment is received, unless the item is marked with a specific pre-sale dispatch date
Once your order has left our warehouse you will receive a shipment email with the tracking number and courier company details. It is important to keep an eye on the tracking status updates on the courier website.
For large oversized items, you may be required to provide assistance to the driver to safely unload from the courier vehicle. For smaller items delivered by Australia Post, if no one is home to sign for the goods, it will be kept at your nearest Post Office for collection.
For all Melbourne orders, please allow for 2-6 working days. For Sydney/Adelaide/Canberra orders, please allow for 4-12 working days. For Brisbane orders please allow for 4-9 working days. For all other cities please allow for an extra couple of days. If you are in a rural/regional area, delivery times are generally around 7-14 working days, and at times can be longer.
Some items are marked as free shipping. Please note this may however exclude some regional areas inc Goldcoast and Newcastle.
Share your thoughts with other customers!
It’s nice once it’s set up, the instructions weren’t exactly correct including the number of pieces provided but we managed with a bit of common sense. Only reason I gave 4 stars instead of 5
Easy to assemble looks amazing
Beautiful bed with nice gas lift option for storage
Easy to read instructions. Quick delivery. I love these gas lift beds. I have brought 3 now from Tommy Swiss. Never had a problem with ordering 👍🏼
We had been looking for a bed similar to the Celine Gas Lift Storage Bed Frame (Tuscan Beige Fabric) for some time and had ordered with someone else, however when that order was cancelled due to there being no stock, we ordered from Tommy Swiss.
Our bed arrived in only a few days after ordering and although the box was ripped upon arrival (could have been the couriers fault), the bed was in good condition and relatively straightforward to put together.
Just make sure you have an electric driver for the screws as much quicker.
Would have given it 5 stars, however one of the side panels had a glue mark, which was a bit disappointing. However couldn’t be bothered with the hassle of sending back and it’s not noticeable once the bed is made up.
One other good tip is to fit the wood slats into the plastic before you clip in the plastic holders, as hard to bend the slats into the plastic once they’re clipped in.
