When we first tried to put this bed together two of the side pieces had the pre drilled holes incorrectly. It was a Sunday and I emailed Tommy Swiss with photos. I had a response the next day. New side pieces were couriered out. We put together the bed with ease and we love it. Its so nice and good quality for the price. Customer service is good and response time is quick. Happy with the overall bed and customer service.

The bed is very comfortable and looks great. Quality of the material is also good. Impressed with the product, esp. given the lower price point.

One star less due to poor delivery (was left outside in the rain instead of in the secure and dry entryway) and the rather difficult and not greatly described assembly instructions.