What happens once you have placed your order with us? Please see below on how we process your order quickly and efficiently
Item leaves our warehouse next working day after payment is received, unless the item is marked with a specific pre-sale dispatch date
Once your order has left our warehouse you will receive a shipment email with the tracking number and courier company details. It is important to keep an eye on the tracking status updates on the courier website.
For large oversized items, you may be required to provide assistance to the driver to safely unload from the courier vehicle. For smaller items delivered by Australia Post, if no one is home to sign for the goods, it will be kept at your nearest Post Office for collection.
For all Melbourne orders, please allow for 2-6 working days. For Sydney/Adelaide/Canberra orders, please allow for 4-12 working days. For Brisbane orders please allow for 4-9 working days. For all other cities please allow for an extra couple of days. If you are in a rural/regional area, delivery times are generally around 7-14 working days, and at times can be longer.
Some items are marked as free shipping. Please note this may however exclude some regional areas inc Gold Coast and Newcastle.
Share your thoughts with other customers!
Quality solid bed and very easy to assemble. Will be upgrading the rest of the kids beds with the same but in single
When we first tried to put this bed together two of the side pieces had the pre drilled holes incorrectly. It was a Sunday and I emailed Tommy Swiss with photos. I had a response the next day. New side pieces were couriered out. We put together the bed with ease and we love it. Its so nice and good quality for the price. Customer service is good and response time is quick. Happy with the overall bed and customer service.
The bed is very comfortable and looks great. Quality of the material is also good. Impressed with the product, esp. given the lower price point.
One star less due to poor delivery (was left outside in the rain instead of in the secure and dry entryway) and the rather difficult and not greatly described assembly instructions.
