Our return window period for our furniture is 30 days from the delivery date. We accept returns via courier or Australia Post for smaller items, as well as in person returns at our warehouse.

In the unlikely event that your product has been damaged by the courier or in the very rare case your product is deemed defective, we will pay provide you with a fully paid return shipping label. This is at no cost to you as the customer. Please download, print and attach to the cartons. For large furniture items we will organise the courier to pick up from your address. For small items, you may need to take it to the local Australia Post for return.

In the case you purchased the wrong product, the wrong colour, it doesn’t fit your room dimensions, or you simply do not want the product because of a change of mind, we will still accept a return within our return window but you will need to be responsible for the return shipping.

For change of mind returns, the product can be opened, assembled and lightly used. However the return must made back to our warehouse in its original packaging & condition. For mattress returns, packaging no longer needs to be original, but needs to be suitably packaged.

In the very unlikely event that your product is either damaged or defective, the return condition does not need to be in original packaging. Please note the customer must still be able to repackage the products so that it is suitable for the courier to pick up and return. For some products this may mean you will need to unassemble the product first. If the original packaging has been disposed, we will not be responsible to cover any repacking costs. It is highly recommended that customers hold onto all packaging until the product(s) has been fully inspected especially prior to any assembling to allow for easy returns if required.

It is unusual for an item to arrive damaged as we have a strict quality control process. However, in the rare case that it is damaged, please contact us within 24 hours of receiving the product with photos showing the relevant damage. Our team will assess the damage and either replace or refund the item for you once the item is returned back to our warehouse.

Generally this is not possible as we dispatch all items next working day after receiving payment. Once the item has left our warehouse it is no longer possible to cancel or change the order. However, for presale items that have been purchased and not yet dispatched, you are able to email us to cancel the transaction as long as it has not been shipped out from our warehouse yet.

Unlike other retailers, we do not charge a restocking fee for returns when purchased on our website.

We will issue you the refund amount by crediting your account within 2 working days according to the same payment method you used for purchase.  Please note whilst we may have processed the refund already, it may still take a few days for the refund to be reflected in your bank account depending on which bank you are with.

Whilst we try to ensure all colours are depicted in our photos as accurately as possible, there can sometimes be some slight colour variation especially around different shades of grey. This is caused from photography lighting conditions as well as different computer/mobile screens. Customers have the option to return the item back for a refund if they are not happy with the colour but must do so themselves.