What happens once you have placed your order with us? Please see below on how we process your order quickly and efficiently
Item leaves our warehouse next working day after payment is received, unless the item is marked with a specific pre-sale dispatch date
Once your order has left our warehouse you will receive a shipment email with the tracking number and courier company details. It is important to keep an eye on the tracking status updates on the courier website.
For large oversized items, you may be required to provide assistance to the driver to safely unload from the courier vehicle. For smaller items delivered by Australia Post, if no one is home to sign for the goods, it will be kept at your nearest Post Office for collection.
For all Melbourne orders, please allow for 2-6 working days. For Sydney/Adelaide/Canberra orders, please allow for 4-12 working days. For Brisbane orders please allow for 4-9 working days. For all other cities please allow for an extra couple of days. If you are in a rural/regional area, delivery times are generally around 7-14 working days, and at times can be longer.
Some items are marked as free shipping. Please note this may however exclude some regional areas inc Gold Coast and Newcastle.
Share your thoughts with other customers!
To be honest, unfortunately it arrived damaged. However, I am grateful that the replacement parts were dispatched promptly and with only an email prompt from me and a very courteous response from Tommy Swiss. Their customer service is awesome and greatly appreciated.
A lot of pieces to put together but worth it for the end result. Exactly what I wanted.
Lovely unit tv , spacious and looks beautiful
I love it. I took off a star because it took me over 3 hours to put together. I have never seen so many parts for one piece of furniture before and I've Bought a lot from ikea. Other than that, 5 stars!
Looks pretty good for the price. Happy with my purchase. There’s quite a lot of pieces to put together but that’s flat pack I guess!
