Leaves warehouse next business day
What happens once you have placed your order with us? Please see below on how we process your order quickly and efficiently
Item leaves our warehouse next working day after payment is received, unless the item is marked with a specific pre-sale dispatch date
Once your order has left our warehouse you will receive a shipment email with the tracking number and courier company details
For all large oversized items, please call the courier company quoting your tracking number to arrange a suitable delivery day. For smaller items delivered by Australia Post, if no one is home to sign for the goods, it will be kept at your nearest Post Office for collection.
For all Melbourne orders, please allow for 1-5 working days. For Sydney/Adelaide/Canberra orders, please allow for 2-7 working days. For Brisbane orders please allow for 4-9 working days. For all other cities please allow for an extra couple of days. If you are in a rural/regional area, delivery times are generally around 7-12 working days, and at times can be longer.
Some items are marked as free shipping. Please note this may however exclude some regional areas inc Goldcoast and Newcastle.
Share your thoughts with other customers!
We purchased this in king size and it’s exactly what we wanted. Love the horizontal folds on the bed head. The under bed storage is a bonus - great use of otherwise wasted space. I would describe the colour as grey rather than charcoal. It took a while to put together as I was missing a few of the bolts, which is why it gets 4 stars instead of 5 stars.
We recently purchased the Benny Gas Storage Bed Frame directly via the Tommy Swiss website which was a simple, seamless transaction. We selected the option to receive phone and email delivery updates, but received none at all and overall we were very disappointed with the courier service. Our frame sat for days at the despatch warehouse and when we rang to ask for an update, they no longer had anyone taking calls (nor did Tommy Swiss). On the day it did arrive, we received no notification it was coming, and came home to find it sitting outside our apartment building for anyone to take. The frame is great but the delivery process would make us nervous to recommend a TommySwiss item to friends while they are using the current courier service.
Happy with our new queen bed. Love the colour and fabric
Great quality and easy to assemble
The bed I purchased arrived slightly damaged. Tommy Swiss arranged for product to be returned. Due to high product sales, I could not wait for a refund, so purchased a new bed which was delivered straight away and refund of first purchase was received soon after. They were extremely helpful and responded to my emails within 24hrs. Very happy with the product. Excellent value for money.
