Delivery was fine - not super quick not too slow.
Putting the bed together was a disaster! Instructions were terrible, little to no explanation, diagrams didn’t match the actual bed. I had to contact customer service to help me because the diagram didn’t explain well what to do.
I also received the wrong footer for my bed. Not only that, the other footers were all labelled incorrectly. I tried for hours thinking they wouldn’t have sent me the wrong leg AND labelled 3 of them incorrectly but they DID. So I had to contact them and get the correct footer. (They are lefts and rights for the footers)
Contact was fine - only mon-Fri but I was putting my bed together on the Saturday so, I had to wait for the right footer to be delivered and it was the following week.
Overall now the Bed is complete and I do like it but the process of all of this was not worth it. I wasted so much time trying to figure out what I was doing wrong when it was in fact the wrong piece was sent to me. Screws and holes just didn’t align with ease. And one screw didn’t even have a hole to go onto on the other side. I honestly do wish I purchased elsewhere as it was so time consuming and frustrating to put together. I have put many flat packs together and I did 2 others this week which were SO much better explained and had no wrong parts.
I wouldn’t recommend unfortunately.