Leaves warehouse next business day
Estimated Dispatch Date: 31-Oct-2022
What happens once you have placed your order with us? Please see below on how we process your order quickly and efficiently
Item leaves our warehouse next working day after payment is received, unless the item is marked with a specific pre-sale dispatch date
Once your order has left our warehouse you will receive a shipment email with the tracking number and courier company details. It is important to keep an eye on the tracking status updates on the courier website.
For large oversized items, you may be required to provide assistance to the driver to safely unload from the courier vehicle. For smaller items delivered by Australia Post, if no one is home to sign for the goods, it will be kept at your nearest Post Office for collection.
For all Melbourne orders, please allow for 2-6 working days. For Sydney/Adelaide/Canberra orders, please allow for 4-12 working days. For Brisbane orders please allow for 4-9 working days. For all other cities please allow for an extra couple of days. If you are in a rural/regional area, delivery times are generally around 7-14 working days, and at times can be longer.
Some items are marked as free shipping. Please note this may however exclude some regional areas inc Goldcoast and Newcastle.
Share your thoughts with other customers!
We originally ordered the beige but they ran out of stock so we agreed to the grey instead. We were promised a refund but our payment method didn’t allow for us to get it back (gift card) . We had some trouble tracking the item but we got it with a slight delay. Putting it together took about an hour and in the end we are happy with the final result!
I really can’t express enough how bad my experience with delivery was from Tommy Swiss. After quoting an up to 6 day delivery time, I waited just short of 3 weeks for the product I ordered. Customer services were hopeless and unhelpful, essentially asking that I “be patient” without offering any solution. I actually had to get a second bed while waiting. I would certainly not recommend to anyone.
Lovely frame. Easy assembly. Very happy.
Once I worked out the bed was inside the head board, i was happy! in fact It’s great it’s packed that way and saves the environment!
Easy to assemble, fits my mattress and looks great. Great value for money.
Look great in the room, easy to assemble.
The delivery company was appalling, zero communication and extremely unhelpful at the destination.
